Shipping policy

# Shipping Policy

Last Updated: September 19, 2026

Our number one goal is to provide our customers with an easy and a hassle free shopping experience. We provide free shipping across Pakistan on all orders.

1. Shipping Coverage

We currently offer delivery across Pakistan.

Shipping Fee: Free

Shipping charges are not standardized for deliveries in Pakistan.

2. Processing Time

You will normally receive your order after you have placed it successfully.

Please allow an appropriate amount of time for your order to be processed before it is handed to the shipping carrier.

3. Delivery Time

Our typical delivery timeframe is:

3-5 business days

All delivery times are approximate. They may be affected by your geographical location, the time of day the order is placed, courier availability, weather, public holidays or other factors outside our control.

Additional time might be needed to deliver to remote or difficult to reach locations.

4. Order Tracking

We may provide tracking details when they are available.

Once you have received your tracking details you can simply use the information provided to track your delivery.

5. Delivery Information

The delivery may be more successfully certain if you are able to give us the following information when you order:

* Full name

* Complete delivery address

* City

* Province

* Active phone number

Destiel Mart is not liable for delivery issues due to incorrect or incomplete addresses provided by the buyer.

6. Delayed Deliveries

While the majority of your orders will arrive in 3-5 working days, in the rare occasion that your order is delayed, there are factors that may be out of our hands:

* Weather conditions

* Public holidays

* Courier delays

* High shipping volumes

* Remote-area delivery

* Incorrect or incomplete address information

* Other unforeseen circumstances

Please get in touch with us if your order has not arrived within this time.

7. Failed Delivery Attempts

In cases where we are unable to deliver your order due to the customer being not available, no address being listed on the order, the contact number provided not being contactable by the courier, the courier may deliver the order the next day, or return to us.

You may need to make other arrangements for your order to be shipped again.

8. Damaged Packages

If your shipment arrives visibly damaged, please inform us immediately upon receiving.

If necessary, we may ask you to send us photographs of the package and the item in order to assist us in the investigation.